What "fixed" looks like for a practice that loses people quietly.

Working recall, described honestly

• Due dates trigger sequences automatically — a pre-due nudge, a due-date touch, and follow-ups after, each carrying a tappable rebooking path, so coming back never requires calling during business hours.
• The sequence travels channels patients actually see — text first for most, with mail and calls where they fit the patient, not the habit.
• The overdue list has an owner and a rhythm: what the automation couldn't rebook gets a human touch, logged, so no one drifts off the edge of a report.
• The long-lapsed get a reactivation ask — warm, honest, unembarrassed ("it's been a while — we'd love to see you again"), run as a sequence, not a one-time blast.
• A monthly number proves it runs: due, touched, rebooked, recovered-from-lapsed. Recall that isn't measured decays into a rumor within a year.

What's deliberately absent: any specific recall product name. Most practices already own software that CAN do half of this — half-configured, sending one touch into one channel, unowned. Working recall is a state; sometimes the build finishes what you own, sometimes it replaces it. That's what the discovery decides, and why we won't quote before measuring.

What engagements look like

Builds start at $2,500, quoted in writing after the discovery, scoped to your actual gap. The same flow-measurement runs again after the build — before/after as timestamps, not promises.